Build your knowledge
Build your knowledge & remember for the next time. Browse or search our Knowledge Bank for quick answers to your IT questions.
We’ve compiled it over time from solutions we’ve found to problems clients have presented us.
Some are very straight forward & therefore useful to many users, whereas some are quite technical so helpful only to a few people.
This Knowledge Bank is a useful & free resource to use out of normal working hours, until we’re available to help you.
In the meantime, try the support websites of Google, Microsoft & Apple.
Hacked? Actions to take
Hacking, List of actions after your laptop has been hacked Some of these actions deal with the present problem; Others also help secure your system
Safety online
Read here about 9 simple & effective online safety tips for older people. Everyone is expected to use IT for an increasing variety of tasks.
Contacts, Synchronising them on all your devices
Back up all your contacts (Settings, Name, icloud, Back up)Update all devices to be on the same versionCheck all are logged in with the same
Zipped files
Zipped files have been reduced & bundled into a zip folder, so they can be easily shared Used when sharing very large files & or
Zoom problems
Audio not workingYou can’t hear othershttps://www.businessinsider.com/zoom-audio-not-working?r=US&IR=T
Zoom, How to Download & Install Zoom
Click on the Download Zoom button belowClick on the blue button under “Zoom Desktop Client”Use this button for Macs or PCsLet it install Go to DownloadsClick
Team Viewer instructions
Step 1: On your ipad & or laptop, please download TeamViewer Quick Support Step 2: Tell me your ID number by phone OR you can
Knowledge Bank – Introducing you
Knowledge is power & we are here to empower you!Not understanding something leads to frustrating feelings of helplessness.Welcome to our library of notes, hints &
Winmail – what is it for?
A winmail. dat file contains email formatting information, in an unreadable form for humans. Microsoft Outlook uses this data on the receiving end to display email messages correctly. Source:
